Cognigy, a world chief in AI-powered customer support options, introduced a strategic partnership with TeKnowledge, a world tech companies supplier specializing in synthetic intelligence, CX and cybersecurity options. Collectively, the businesses will ship agentic AI options globally that may allow enterprises to scale customized, autonomous customer support throughout voice and digital channels.
As organizations shift from fundamental chatbots to totally succesful AI Brokers, Cognigy and TeKnowledge are teaming as much as make execution sooner, simpler, and outcome-focused. The partnership combines Cognigy’s Agentic AI platform with TeKnowledge’s AI-first know-how companies experience to bridge the hole between technique and implementation.
“Enterprise leaders aren’t in search of extra AI hype – they need actual outcomes,” mentioned Hardy Myers, SVP International Partnerships at Cognigy. “With TeKnowledge, now we have the experience and scale to assist our prospects flip AI ambition into scalable agentic options.’
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TeKnowledge brings over 6,000 professionals throughout 20+ nations, providing end-to-end AI-First Professional Expertise Companies. From technique and deployment to safety and adoption, each engagement is tailor-made to enterprise aims, operational complexity, and long-term adaptability, addressing the distinct however interdependent priorities of at the moment’s enterprise leaders. The corporate has 19 hubs serving know-how and public sector international prospects.
“Enterprises at the moment are below stress to ship extra however sooner, smarter, and at scale,” mentioned Nidal Abou-Itaif, Chief Income and Transformation Officer at TeKnowledge. “From elevating buyer experiences to modernizing operations and strengthening safety, leaders are in search of actual options that stability innovation with execution. This partnership with Cognigy unlocks the total potential of Agentic AI, serving to organizations speed up transformation whereas delivering measurable affect throughout the enterprise.”
By aligning know-how and execution, the partnership delivers:
- Accelerated time to worth with prebuilt use circumstances and implementation frameworks
- Increased buyer satisfaction by means of customized, context-aware conversations
- Operational effectivity by deflecting Tier-1 inquiries and empowering brokers
- Finish-to-end help from AI technique to deployment and optimization
Cognigy is remodeling the customer support business with essentially the most superior AI Agent platform for enterprise contact facilities. Its award-winning resolution, Cognigy.AI, empowers enterprises to ship prompt, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Brokers that redefine buyer experiences, drive satisfaction, and help contact heart workers in real-time. Over 1000 manufacturers worldwide belief Cognigy and its huge associate community to create AI customer support brokers for his or her contact heart. Cognigy’s spectacular worldwide buyer portfolio contains Bosch, Nestlé, DHL, Frontier Airways, Lufthansa Group, Mercedes-Benz and Toyota.
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