AWS to gas superior Generative AI use circumstances throughout a various suite of merchandise
In its mission to develop into a really AI-first group, Comviva, a worldwide chief in buyer expertise and information monetization options, at present introduced a significant leap in its AI-driven transformation and SaaSification journey by partnering with Amazon Net Providers (AWS). As a part of its AI-first imaginative and prescient, Comviva is leveraging AWS’s experience in synthetic intelligence and machine studying to implement superior AI and GenAI use circumstances throughout its suite of merchandise, together with Ngage-CNPaaS, API Market, MobiLytix, BlueMarble, and mobiquity for predictive insights.
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AWS’ options present Comviva the agility to deploy new options and updates extra quickly, making certain that its prospects profit from the improvements with out delays. AWS’ strong infrastructure allows improved system reliability and uptime, minimizes disruptions, and ensures seamless person expertise. Moreover, the scalability of AWS permits Comviva to effectively handle peak calls for, offering constant efficiency throughout high-traffic durations. It additionally allows Comviva to help a bigger person base with out compromising service high quality.
Comviva is fast-tracking the ‘SaaSification’ of its choices with AWS, seamlessly transitioning a number of mental properties (IPs) in parallel. This strategic shift is designed to spice up scalability, flexibility, sooner go-to-market and fast deployments.
The partnership with AWS marks a vital step ahead in Comviva’s 2.0 development technique, aimed toward driving exponential development for its shoppers and gaining a aggressive edge. Constructing on the collaboration, Comviva and AWS are actually fast-tracking the execution of their joint efforts, aligning their imaginative and prescient for cutting-edge innovation and operational excellence.
V.G. Sundar Ram, Head of Enterprise Improvement, AWS India and South Asia, commented, “As Comviva accelerates its AI-first transformation, we’re excited to be a key enabler in its journey. For the reason that inception of our collaboration, AWS has supported Comviva in driving AI-fication throughout its product suite and advancing its SaaS technique, positioning the corporate for sustained development and market management. By leveraging AWS’s superior AI and machine studying capabilities, Comviva is redefining operational effectivity and buyer engagement at scale.”
As part of the Comviva 2.0 execution plan, harnessing the ability of AI in product, innovation and R&D, effectivity, productiveness enhancement, and AI-driven safety, Comviva is on monitor to remodel its operations, aiming for sooner time-to-market, optimized processes, enhanced productiveness, and strengthened safety measures. With AI infusion in merchandise, AI-assistants at Comviva are already delivering operational effectivity enhancements in help tickets of round 20% to begin off, with a goal decision accuracy of almost 90%. Moreover, AI-driven productiveness enhancements are already delivering over 20% productiveness enhance for builders and the testing neighborhood. In safety, AI is about to energy 50% of Comviva’s processes and obtain over 80% accuracy in risk detection and prediction. This strategic and centered AI roadmap is poised to drive product differentiation and operational excellence, and ship distinctive worth to shoppers and finish prospects, setting new business benchmarks.
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Rajesh Chandiramani, Chief Government Officer, Comviva, added, “At Comviva, we’re totally embracing AI because the cornerstone of our transformation to ship unparalleled buyer experiences and drive sustainable development. By embedding AI all through our merchandise and operations, we’re not simply future-proofing our options but in addition enabling our prospects to thrive in a fast-evolving digital panorama. Our collaboration with AWS has been pivotal in accelerating this journey, and we sit up for persevering with to innovate collectively as we increase our attain into new world markets.”
A key milestone on this collaboration is BlueMarble Intelligence, which reinforces income predictability, simplifies operations, and accelerates development with AI-driven automation. Its Enterprise Guidelines Intelligence cuts 90% of handbook work by remodeling pure inputs into technical guidelines, whereas Order Administration Intelligence autonomously reduces disruptions by 80%, resolving errors in minutes.
Comviva can also be working with AWS to boost its MobiLytix™ Actual-Time Advertising platform with two generative AI grasp brokers: the generative AI Analytics Agent for actionable insights and the generative AI Marketing campaign Agent for sooner marketing campaign configuration.
Comviva makes use of a number of AWS companies like Amazon EC2, CloudWatch, RDS, Lambda, S3, Amazon Q, and Amazon Bedrock, to ship differentiated worth to its prospects by providing scalability and cost-efficiency. These companies have enabled Comviva to construct a resilient structure, making certain excessive availability and efficiency. AI companies reminiscent of Amazon Q and Amazon Bedrock have been notably transformative by refined information analytics and highly effective machine studying capabilities.
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