New capabilities rework buyer interactions, ship tangible enterprise outcomes, and speed up entry into new markets
Concentrix Company, a worldwide know-how and companies chief, introduced the most recent launch of iX Hero, a part of its increasing Clever Expertise (iX) product suite.
iX Hero makes use of agentic AI to supercharge the way in which buyer experiences are delivered. The newest launch provides two new options, Concord and Readability, to create more practical buyer interactions. iX Hero Concord fine-tunes speech patterns for clearer pronunciation, ensuring each phrase lands completely whereas holding voices pure and genuine. iX Hero Readability’s background noise suppression delivers clear audio, so buyer conversations can keep targeted on distinctive service.
These superior AI applied sciences assist purchasers rework interactions and ship measurable outcomes — boosting Communication Scores by 33.6% and Web Promoter Scores by 22.3% primarily based on research in manufacturing.
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PODS, an trade chief in transferring and storage, depends on iX Hero to drive a greater general buyer expertise. “Our mission is straightforward: make interactions quick and efficient for our prospects. With iX Hero’s agentic AI purposes, we minimize by complexity and ship the insights our prospects want, sooner. This frees our time to develop our buyer relationships — we’re already seeing a big improve in our gross sales shut charges this 12 months utilizing iX Hero,” stated Bob Fowler, Chief Data Officer,.
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“We’ve blended many years of human connection perception with cutting-edge know-how to assist our purchasers create clearer, extra charming experiences for each buyer utilizing iX Hero Concord and Readability,” stated Ryan Peterson, Chief Product Officer, Concentrix. “These options additionally make it potential for our purchasers to unlock new markets, entry a extra various expertise pool, and construct world groups with out limits.”
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