AVANT’s Trusted Advisors Will Now Provide Enterprise-Prepared Conversational AI Brokers from SoundHound
SoundHound AI, Inc., a worldwide chief in voice synthetic intelligence, introduced a strategic partnership with AVANT Communications, the nation’s premier Expertise Companies Distributor (TSD) and the chief in IT decision-making. Via this partnership, AVANT’s expansive community of Trusted Advisors will have the ability to provide SoundHound’s Amelia 7.0 AI agent platform and Autonomics platform, enabling shoppers to deploy modern AI brokers that automate customer support and enterprise operations at scale.
AVANT is widely known for empowering its Trusted Advisor community to efficiently navigate the ever-changing know-how panorama. It achieves this via Pathfinder, its decision-making platform, together with industry-leading analysis and intelligence that present empirical steerage for buying choices. This collaboration will speed up the adoption of SoundHound’s know-how throughout a number of industries, together with monetary providers, insurance coverage, retail, healthcare, and extra.
“Our Trusted Advisors are continually in search of out transformational applied sciences that drive effectivity and elevate buyer experiences, and SoundHound’s AI capabilities stand out in each innovation and enterprise readiness,” mentioned Andrew Pryfogle, Head of CX and AI & International Training Lead, AVANT. “This partnership empowers our Trusted Advisors to proceed delivering cutting-edge AI options that not solely streamline operations but additionally set a brand new normal for clever buyer engagement throughout industries. We’re thrilled to have them becoming a member of the portfolio.”
“AVANT has constructed a strong ecosystem for IT decision-making,“ mentioned Steve Plunkett, Vice President, International Partnerships and Channel Gross sales, SoundHound AI. “By bringing SoundHound’s know-how to AVANT’s Trusted Advisors, we’re scaling entry to highly effective AI brokers and are enabling smarter, extra environment friendly buyer engagement throughout industries.”
SoundHound AI and AVANT are partnering to ship scalable AI automation to enterprises.
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The Amelia platform is designed to deal with even essentially the most complicated buyer interactions by coordinating a number of specialised AI brokers to handle inquiries, carry out particular features, and resolve points via each voice and textual content, with out requiring human help.
Amelia’s AI brokers provide industry-leading automated speech recognition (ASR), which suggests they’ll simply perceive human speech, permitting clients to get issues carried out simply by talking naturally – as they’d to an individual.
Brokers constructed on Amelia 7.0 make the most of the reasoning and planning abilities of enormous language fashions (LLMs), however the platform permits companies to outline the particular data and features wanted to reply appropriately. Amelia 7.0 additionally offers entry to a library of enterprise prepared pre-sets that permit customers to construct AI brokers that absolutely automate acquainted duties – like password resets and reorders. Always, customers can toggle seamlessly between programmed actions, deterministic flows, and third-party integrations to finish even complicated, multi-stage processes.
SoundHound AI’s Autonomics platform offers full, AI-driven orchestration of IT techniques via a single pane of glass, going past typical AI Ops features. Lately named an Exemplary supplier in ISG’s 2025 AIOps Patrons Information, this end-to-end enterprise automation resolution drives seamless, machine-led automation and permits IT groups to maximise their current stack, permitting workers to deal with higher-value work.
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