Partnership contains the enhancement of Konecta’s Digital Unit with Google Cloud’s Buyer Engagement Suite and Generative AI options
500 Konecta engineers licensed on Google Cloud know-how
Konecta transferring to Google Workspace for improved collaboration and productiveness for its 100,000-person workforce
Konecta, a world chief in buyer expertise (CX) and digital providers, and Google Cloud right this moment introduced a three-year strategic partnership. This alliance strengthens Konecta’s management in delivering modern buyer expertise options powered by AI, automation, and cloud applied sciences.
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This collaboration will see Konecta transition its 100,000-person workforce to Google Workspace, enhancing collaboration and productiveness throughout its world groups. As an authorized Google Cloud accomplice, Konecta will deploy Google Cloud’s Buyer Engagement Suite to its personal shoppers to boost their customer support operations. As well as, via this partnership, as much as 500 Konecta engineers might be licensed in Google Cloud applied sciences, serving to drive the event and implementation of next-generation AI options for shoppers.
By integrating Google Cloud’s AI capabilities into its choices, Konecta will improve its CX providers, serving to companies automate buyer interactions, construct and deploy AI brokers utilizing Vertex AI, and ship extra personalised experiences.
Key advantages of the three-year partnership embody:
- AI-driven Digital Unit and enhanced CX options
The partnership accelerates the expansion of Konecta’s AI-powered Digital BU, which is devoted to delivering cutting-edge CX and Contact Heart as a Service options (CCaS). Konecta and Google Cloud will collaborate on go-to-market (GTM) initiatives to introduce AI-driven providers that enhance buyer satisfaction, automate routine duties, and improve operational effectivity.
- Superior CX choices with AI and CCaS integration
Konecta will combine AI and CCaS applied sciences into its CX choices, enabling companies to leverage automated customer support options, AI brokers, and personalised communication platforms. These superior options will remodel how companies handle buyer interactions, enhancing outcomes and satisfaction.
- Licensed experience in Google Cloud applied sciences
With as much as 500 engineers licensed in Google Cloud applied sciences, Konecta will convey a brand new stage of technical experience to its shoppers, making certain seamless implementation of AI and CCaS options. This certification additional solidifies Konecta’s place as a trusted supplier of AI and cloud-based customer support options.
- Office modernization and world scalability:
Over the following three years, Konecta will migrate its inner communications surroundings from 30,000 right this moment to greater than 100,000 workers sooner or later utilizing Google Workspace, enhancing collaboration, safety, and productiveness throughout world groups. This transformation will allow Konecta’s workforce to higher serve shoppers by delivering quicker, extra agile responses to buyer wants.
Nourdine Bihmane, CEO of Konecta, mentioned:
“This partnership with Google Cloud permits us to considerably improve our buyer expertise options with GenAI and automation. As a Google Cloud-certified supplier, we’re empowering our groups with the instruments and data to ship extra personalised, environment friendly, and clever customer support operations. This can be a essential step in our mission to guide the business in AI-powered expertise.”
Tara Brady, President, Google Cloud EMEA, mentioned:
“Customers right this moment demand quicker, extra knowledgeable, and extra tailor-made interactions with the manufacturers they belief. Our strategic alliance with Konecta will empower its shoppers to offer superior customer support experiences and expedite their digital transformation. Collectively, we’re serving to companies harness the facility of AI to realize significant enterprise outcomes.”
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