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Google Cloud underpins Lumen Digital Twin know-how, offering proactive insights throughout the Lumen community
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Google Cloud’s Vertex AI platform allows new AI-powered functions to help Lumen technicians and buyer assist groups
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Lumen Personal Connectivity Cloth will develop Google’s community to assist demand development for Google Cloud’s merchandise and AI improvements
Lumen Applied sciences introduced a partnership with Google Cloud that’s accelerating Lumen’s digital transformation and driving innovation for billions of Google prospects.
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Lumen Chooses Google to Construct ‘Digital Twin’, Drive AI Innovation
Lumen is partnering with Google Cloud to energy AIOps and proactive knowledge insights throughout its community, as Lumen continues to drive operational efficiencies. Utilizing Google Cloud’s infrastructure, databases, and BigQuery knowledge and analytics platform, the corporate has constructed Lumen Digital Twin powered by AI offering real-time insights throughout the Lumen community. These insights assist Lumen proactively detect and shortly resolve community points earlier than they attain its prospects.
As well as, Google Cloud’s Vertex AI platform and Gemini fashions will allow new and modern functions to assist Lumen keep away from pointless technician dispatches; enhance area, agent and buyer assist; and improve web site search performance. These efforts assist Lumen improve operational effectivity, scale back prices, and enhance the shopper expertise.
“We’re reworking our operations prime to backside to ship excellent customer support and function a extra environment friendly enterprise,” stated Dave Ward, Lumen Chief Know-how and Product Officer. “Google Cloud’s experience and AI applied sciences are key enablers for our firm, permitting us to make use of our Lumen Digital Twin community know-how to check new capabilities and enhancements earlier than we deploy them.”
“We’re at a pivotal second as gen AI drives true enterprise transformations throughout industries,” stated Bikash Koley, VP, World Networking & Infrastructure, Google Cloud. “Lumen is a trusted community for AI, and we’re excited to associate with them to supply real-time insights and operational enhancements and drive significant enterprise outcomes for organizations worldwide.”
Lumen’s Personal Connectivity Cloth Expands Google Community Capabilities
As a part of this announcement, Google Cloud has chosen Lumen to develop its community capabilities utilizing the intensive, numerous Lumen community to assist demand development for Google Cloud providers and AI improvements. Lumen Personal Connectivity Cloth℠ will present devoted entry to present fiber within the Lumen community, and Lumen will set up new fiber on present and new routes.
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