Enhances Affected person Engagement and Expands Self-Service Choices Whereas Decreasing Demand for Contact Middle Agent Assist
RevSpring, the main supplier of healthcare engagement and fee options, at this time introduced Let’s Speak™—an always-available digital agent that seamlessly handles inbound calls from sufferers—answering ceaselessly requested questions and intelligently routing sufferers to the correct division or self-service capabilities. By managing routine inquiries and directing calls effectively, Let’s Speak frees up employees to deal with extra complicated affected person inquiries that require their help.
Additionally Learn: The Position of AI and Machine Studying in Streaming Know-how
Healthcare contact facilities may be overwhelmed with routine calls, resulting in lengthy hold-times and affected person frustration, and reside assist is usually restricted to enterprise hours. Let’s Speak supplies a conversational method for sufferers to get solutions to their questions when it’s handy for them, with out ever having to attend to speak to an actual individual.
“We’re excited to introduce Let’s Speak to assist healthcare organizations make higher, sooner connections with sufferers preferring to speak with them by cellphone,” stated Kristen Jacobsen, RevSpring vp of omnichannel engagement. “With greater than 20 years of expertise serving to sufferers make funds, honor their appointments, and work together by cellphone, RevSpring understands sufferers and the nuances of automating cellphone interactions in healthcare. We imagine Let’s Speak would be the pure alternative for healthcare organizations searching for the very best affected person expertise and the very best name dealing with charges.”
Let’s Speak is RevSpring’s reply to extra pure automated cellphone interactions that suppliers want and sufferers need. It combines deep trade data with conversational automation, guaranteeing excessive conversion charges and minimal transfers. Delivering a constant expertise throughout voice and different digital channels by means of a full suite of clever OmniChannel engagement options, RevSpring supplies healthcare organizations with the broadest set of capabilities to boost affected person engagement and operational effectivity.
A latest survey carried out by YouGov on behalf of RevSpring revealed that sufferers want utilizing their healthcare supplier’s AI instruments, akin to chatbots and automatic cellphone programs, for widespread duties in the event that they imagine AI may present sooner service than talking with a employees member by cellphone. Amongst different findings, a 3rd of sufferers favor AI over lengthy cellphone wait instances, offering a chance to extend calls dealt with after hours and with out agent help.
“RevSpring makes use of scoring and behavioral intelligence to grasp when to supply the correct digital know-how on the proper time for the correct affected person,” added Jacobsen. “The perception to drive these personalised experiences is what’s going to proceed to set RevSpring affected person engagement options, like Let’s Speak, aside.”
Additionally Learn: AI and Large Information Governance: Challenges and Prime Advantages
Let’s Speak empowers healthcare organizations with a seamless, AI-driven expertise that solutions extra affected person questions and resolves extra calls inside a single interplay. The answer helps healthcare organizations alleviate staffing challenges, operational inefficiencies, and better prices, differentiating their model with distinctive affected person engagement providers. It helps sufferers with entry to assist when it’s handy for them, expands self-service capabilities, and breaks down language boundaries, given the ability of conversational AI to assist a number of languages by means of know-how.
Let’s Speak is obtainable for healthcare organizations at this time who wish to present 24/7 entry to ceaselessly requested questions, route calls to the correct departments or use RevSpring’s automated voice providers, akin to automated funds, prescription refills, surveys and extra. RevSpring can even craft automated options based mostly on the Let’s Speak conversational AI know-how for provider-specific call-handling use instances.
[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]
